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United Utilities is the UK’s largest listed water company. We provide essential services for millions of people and are constantly innovating and working with our stakeholders to ensure continuous improvement.

We supply water

We are helping life flow smoothly for around seven million people and 200,000 businesses in the North West of England by providing them with clean, fresh water every day.

We remove wastewater

We take away and treat the North West’s wastewater, helping to keep our rivers and beaches clean so current and future generations can enjoy the exceptional natural beauty of our region.

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We are an innovator

We continually strive for new and innovative ways of working and have adopted an industry-leading systems-based approach to managing our network, which we call Systems Thinking.

Read more in our Business insight

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We build resilience

We are investing for the long-term to make our network more resilient to the effects of climate change, population growth and financial shocks, and to continue improving drinking water quality. We want to ensure that customers can rely on us for a great service, and that the investment we are making to deliver this continues to boost the North West’s economy, supporting thousands of jobs, and securing a legacy for the future.

Read more in our Business insight

Our vision is to be the best UK water and wastewater company.

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Materiality

Our use of technology and Systems Thinking approach is delivering sustained improvements and setting new benchmarks for the sector.

Our Annual Report and Financial Statements aim to meet the information needs of our investors to help them make informed decisions regarding their participation – for example, whether to buy, sell or hold our shares or bonds, whether to engage with management on issues, and how to vote their shares. We have included information that we believe is material to these decisions, which is presented in a way that we believe is fair, balanced and understandable.

We recognise that this report will be read by a wide variety of other stakeholders including customers, suppliers, employees, analysts, regulators, community bodies, politicians, non-governmental organisations, and devolved authorities. Where we believe that a topic is material to a large number of them, we either include it in this report or refer the reader to other reports and information (such as our customer communications, corporate responsibility web pages, or regulatory reports).

We believe this approach meets the requirements of company law, the UK Corporate Governance Code, IFRS and the International <IR> Framework, and that we go beyond those requirements where we feel it is particularly helpful to do so and where that can be done without making the report unnecessarily lengthy or difficult to read.

Integrated Report

This Annual Report is an Integrated Report and has been prepared and presented in accordance with the International <IR> Framework published by the International Integrated Reporting Council in December 2013.

The board, which is responsible for the integrity of this report, has considered the preparation and presentation of this report and concluded that it has been prepared and presented in accordance with the Framework.


Dr John Mcadam signature

Dr John McAdam

Chairman

Steve Mogford signature

Steve Mogford

Chief Executive Officer

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Serving the North West

Every day, we are on a mission to give customers the best service at the lowest sustainable cost. We provide around seven million people and 200,000 businesses with clean water and treat their wastewater before returning it cleanly and safely back into the environment.

Our innovative Systems Thinking approach enables us to optimise our performance from both a cost and a service perspective, operating within a proactive, rather than reactive, culture.

Serving the North West means helping to grow the northern economy, enhance the environment and protect wildlife within our beautiful region, and supporting vulnerable customers.

We do this under our strategy of providing:

The best service to customers

At the lowest sustainable cost

In a responsible manner