Annual Report and Financial Statements for the year ended 31 March 2018
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United Utilities is the UK’s largest listed water company. We provide essential services for millions of people and are constantly innovating and working with our stakeholders to ensure continuous improvement.
Sustained improvements in customer service recognised across a range of metrics
Leading on support for vulnerable customers
Consulting with customers on our long-term plans
Efficient delivery of investment plan without compromising on quality
Outperforming our regulatory contract
Leading performance with integrity
Strong Environmental, Social and Governance (ESG) credentials
Sharing outperformance to improve resilience
We are on course for a bright future – working with others to improve the wellbeing and prosperity of customers and communities in the North West. Together, we’ll go on helping life flow smoothly, for everyone.